SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of RC05 (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.rc05.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works perfectly well! Great product! Worth it!!
excellent and very quivk delivery.
It takes a veeeeery long time to arrive. Doesnt come with a box, but still thankful no scratches or anything bad
Would love to have a more steady packaging
All right and fast
As picture, perfect.
September days to buy and received on 9th Nov. Shipping-had it faster and more, commodity Wholesale ence packed securely. Step adjustable, color also month will be changed. Lighting by itself is satisfactory so much. The only, tripod is a bit to get beyond well. As a whole should not force then looks at leg bottom rubber sheeting throw seems to.
very satisfied item as described very quick shipping i received it in about 2days
Arrived in 11 days, 10 days earlier than expected! Very impressive. The quality is unbelievable. Great value for money. I love it!!
Fast shipping! I was a little disappointed that the usb was a little messed up though...
Shipped pretty fast and the lighting made my pictures so much better. Worth it for the price! I’m happy!
doesn’t stand up for long
К самой лампе претензий нет, работает как надо, НО ножки очень разъезжаются когда ставишь телефон и он перевешивает. Соответсвенно лампа падает. Ее нужно фиксировать
Embalamento muito fraco, mas felizmente chegou tudo inteiro. Bom produto.
Best purchase I’ve made here
esta genial!! 3 tipos d luces y mando bluetooth para el movil, esta muy bien
Delivery took about 20-25 days, the lamp was wrapped in a film, at first I thought it would be damaged, but everything turned out to be whole. I'm happy, it shines perfectly, I personally have enough brightness.
The ring light is as the description. I'm happy!
Came without a box.... just in a plastic bag so it's not looking that professional but the ring is good
Very accurate. Recieved item asap
I’ve been using this for 2 days and this ring light is so good! Recommend this for everyone, such a good price and it can become very bright. The 3 lighting temperatures are nice. The only thing is sometimes it can be flimsy. Hopefully this lasts a while then it’ll actually be worth it!
works well, multiple modes good for short distance
The light was delivered very quickly and surpassed my expectations. It is very easy to use and the light is very powerful. The tripod it comes with is useful for making videos or taking great selfies.
I definitely recommend but the shipping took about 2 months maybe a little over 2 months and I was very upset but it just came today and I am very satisfied. Thank you :)
Ring light received in delivery time received in 2 weeks. Very good quality
Exactly the same as in picture! Very satisfied and quick shipment! Seller recommended!
I liked everything. Рекрмендую! the size of the ring could be chosen more, but so far enough, and there we will see. The store has done well, accompanied throughout the delivery period. Because of the quarantine, a long waiting period, but the main product came in whole and in working order.
Exactly what I ordered.
The order arrived incomplete but the store paid what corresponds to the missing piece. So good experience within all the hassle.
Perfect! The command Bluetooth comes without battery. Is great. Took quite a while but comprises up because of corona virus. The store was flawless. Recommend enough. If they have a tripod extra also serves!
Exactly as described. Took the delivery but is understandable due to virus.
amazing product works perfectly super sturdy and the little remote works wonders (it's bluetooth)
Excellent product. Thanks a lot
It’s sooo nice, i love it
Within 9 days delivered got and top product !!
The best thing I ever bought
Came about a month after ordering. Didn’t have any cardboard boxes for packaging but thankfully the items weren’t damaged in transit.
It’s perfect! Exactly as described and very cute and usable! Just took forever to get here :(
Working perfectly, exactly as AD.
The mail man broke the light with pressing it in my mailbox
very nice and affordable. came quickly
Super ring light I advise you 3 different lights: yellow, cold white and warm white. Super intensity I love!